Terms of Trading Business(customers and consumers) 1.1 Some of these terms apply to consumers only; some apply to business customers only. Those terms are marked as such.
1.2 All other terms apply to all customers.
1.3 You are classified as a business customer if you indicate to us that the goods supplied by us that the goods supplied by us will be used in the course of your business or if you use the goods in the course of your business.
1.4 If you are not a business customer, you are a consumer. You have certain statutory rights as a consumer which are not affected by these terms. Contact your local trading standards office for more information. Words in italic type are legal words which clarify, rather than alter, the meaning of the relevant clause.
2 Price 2.1 The price quoted excludes VAT (unless otherwise stated). VAT will be charged at the rate applying at the time of delivery.
2.2 Our quotations lapse after 90 days (unless otherwise stated).
2.3 The price quoted includes delivery (unless otherwise stated).
2.4 Business customers only: unless otherwise stated, the price quoted to business customers is an illustrative estimate only and the price charged will be our price current at the time of delivery.
2.5 Business customers only: rates of tax and duties on the goods will be those applying at the time of delivery.
2.6 Business customers only: at the time of delivery we may adjust the price to reflect any increase in our costs of supplying the goods.
2.7 We may supply the goods in quantities (by count or volume) of up to 5% less or more than the quantity ordered and charge you for the quantity actually delivered.
2.8 All sizes and dimensions quoted are estimates only.
3 Delivery 3.1 All delivery times quoted are estimates only.
3.2 If we fail to deliver within a reasonable time after the quoted delivery time, you may (by informing us in writing) cancel the contract, however:
3.2.1 you may not cancel if we receive your notice after the goods have been dispatched; and3.2.2 if you cancel the contract, you can have no further claim against us under that contract. 3.3 If you accept delivery of the goods after the estimated delivery time, it will be on the basis that you have no claim against us for delay (including indirect or consequential loss, or increase in the price of the goods).
3.4 We may deliver the goods in instalments. Each instalment is treated as a separate contract.
3.5 We may decline to deliver if:
3.5.1 we believe that it would be unsafe, unlawful or unreasonably difficult to do so; or3.5.2 the premises (or the access to them) are unsuitable for our vehicle. 3.6 If you are to collect goods from our premises you must do so within 14 days of receipt of our notification. If you fail to collect the goods within that time, we will arrange storage of the goods and you will indemnify us for the reasonable storage charges.
4 Risk 4.1 The goods are at your risk from the time of delivery.
4.2 Delivery takes place either:
4.2.1 at our premises (if you are collection them or arranging carriage); or4.2.2 at your premises or address specified by you (if we are arranging carriage). 4.3 You must inspect the goods on delivery. If any goods are damaged or not delivered, you must write to tell us within five days of delivery or the expected delivery time. You must give us (and any carrier) a fair chance to inspect the damaged goods.
4.4 We will not be liable for any claim under 4.3 above if the bulk is broken before we receive your claim or have inspected the goods.
4.5 Goods can only be returned so long as they are in the condition they were in, when they left our premises.
5 Payment terms 5.1 It is company policy to request a 50% deposit with order balance on completion.
5.2 Business customers only: if you have an approved credit account, payment is due no later than the last day of the month following the month in which the goods were invoiced unless otherwise agreed in writing.
5.3 If you fail to pay us in full on the due date we may:
5.3.1 suspend or cancel future deliveries;5.3.2 cancel any discount offered to you;5.3.3 Business customers only: charge you interest at the rate set under s.6 of the Late Payment of Commercial Debts (Interest) Act 1998; a. calculated (on a daily basis) from the date of our invoice until payment;b. before and after any judgment (unless a court orders otherwise); 5.3.4 Consumers only: charge you interest at a rate equivalent to the rate set for business debts under s.6 of the Late Payment of Commercial Debts (Interest) Act 1998;5.3.5 claim fixed sum compensation from you under s.5A of the Act to cover our credit control overhead costs; and5.3.6 recover (under clause 5.8) the cost of taking legal action to make you pay. 5.4 If you have an approved credit account we may withdraw it or reduce your credit limited or bring forward your due date for payment. We may take any of these actions at any time and without notice.
5.5 Business customers only: you do not have the right to set off any money you may claim from us against anything you may owe us.
5.6 Consumers only: you may only set off money you claim from us against money you owe us with our written agreement and on such terms as we may state.
5.7 While you owe money to us, we have a right to keep any property we may hold of your until you have paid us in full (a lien).
5.8 You are to indemnify us in full and hold us harmless from all expenses and liabilities we may incur (directly or indirectly and including finance costs, legal costs on a full indemnity basis and the costs of instructing a debt collection agency to recover a debt due to us if any) following any breach by you of any of your obligations under these terms.
5.9 Consumers only: Clause 5.8 means that you are liable to us for losses we incur because you do not comply with these terms. We may claim those losses from you at any time and if we have to take legal action we will ask the court to make you pay our legal costs.
6 Title 6.1 Consumers only: your statutory rights are unaffected.
6.2 Business customers only: until you pay all debts you may owe us:
6.2.1 all goods supplied by us remain our property;6.2.2 you must store them so that they are clearly identifiable as your property;6.2.3 you must insure them (against the risks for which a prudent owner would insure them) and hold the policy on trust for us;6.2.4 you may use those goods and sell them in the ordinary course of your business, but not if: a. we revoke that right (by informing you in writing); orb. you become insolvent. 6.3 Business customers only: you must inform us (in writing) immediately if you become insolvent.
6.4 Business customers only: if your right to use and sell the goods ends you must allow us to remove the goods.
6.5 Business customers only: we have your permission to enter any premises where the goods may be stored:
6.5.1 at any time, to inspect them; and6.5.2 after your right to use and sell them has ended, to remove them, using reasonable force if necessary. 6.6 Despite our retention of title to goods, we have the right to take legal proceedings to recover the price of the goods supplied should you not pay us by the due date.
6.7 You are not our agent. You have no authority to make any contract on our behalf or in our name.
7 Warranties 7.1 We warrant that the goods;
7.1.1 comply with their description; and7.1.2 are free from material defect at the time of delivery (as long as you comply with clause 7.4). 7.1.3 are guaranteed against manufacturing faults provided items are fully finished and maintained professionally. This is only valid if joinery if fitted by us or a registered builder: 7.3 Consumers only: the warrant in clause 7.1 is an addition to your statutory rights.
7.4 If you believe that we have delivered goods which are defective in material or workmanship, you must:
7.4.1 inform us (in writing), with full details, as soon as possible; and7.4.2 allow us to investigate (we may need access to your premises and product samples). 7.5 If the goods are found to be defective in material or workmanship (following our investigations), and you have complied with those conditions (in clause 7.4) in full, we will (at our option) repair the goods, replace the goods or refund the price.
7.6 We are not liable for any other loss or damage arising from the contract or the supply of goods or there use, even if we are negligent, including (as examples only);
7.6.1 direct financial loss, loss of profit or loss of use; and7.6.2 indirect or consequential loss. 7.7 Our total liability to you (from one single cause) for damage to property caused by our negligence is limited to £2,000,000.
7.8 For all other liabilities not referred to elsewhere in these terms our liability is limited in damaged to the price of the goods.
7.9 Nothing in these terms restricts or limits our liability for death or personal injury resulting from negligence.
8 Specification 8.1 If we prepare the goods in accordance with your specifications or instructions you must ensure that:
8.1.1 the specifications or instructions are accurate;8.1.2 goods prepared in accordance with those specifications or instructions will be fit for the purpose for which you intent to use them; and8.1.3 your specifications or instructions will not result in the infringement of any intellectual property rights of a third party, or in the breach of any applicable law or regulation. 8.2 Business customers only: We reserve the right:
8.2.1 to make any changes in the specifications of our goods that are necessary to ensure they conform to any applicable safety or statutory requirements; and8.2.2 to make without notice any minor modifications in our specifications we think necessary or desirable. 9 Return of goods 9.1 We do not accept returns as all items are specifically made to measure.
11 Cancellation 11.1 You may not cancel the order unless we agree in writing (and clauses 3.2.2 and 11.2 then apply).
11.2 If the order is cancelled (for any reason) you are then to pay us for all stock (finished or unfinished) that we may then hold (or to which we are committed) for the order.
11.3 We may suspend or cancel the order, by written notice if:
11.3.1 you fail to pay us any money when due (under the order or otherwise);11.3.2 you become insolvent;11.3.3 you fail to honour your obligations under these terms. 12 Waiver and variations 12.1 Any waiver or variation of these terms is binding in honour only unless; 12.1.1 made (or recorded) in writing;12.1.2 signed on behalf of each party; and12.1.3 expressly stating an intention to vary these terms. 12.2 All orders that you place with us will be on these terms (or any that we may issue to replace them). By placing an order with us, you are expressly waiving any printed terms you may have to the extent that they are inconsistent with our terms.
13 Force majeure - business customers only 13.1 If we are unable to perform our obligations to you (or able to perform them only at unreasonable cost) because of circumstances beyond our control, we may cancel or suspend any of our obligations to you, without liability.
13.2 Examples of those circumstances include act of God, accident, explosion, war, terrorism, fire, flood, transport delays, strikes and other industrial disputes and difficulty in obtaining supplies.
14 General 14.1 English law is applicable to any contract made under these terms. The English and Welsh courts have non-exclusive jurisdiction.
14.2 If you are more than one person, each of you is liable for all of your obligations under these terms (joint and several liability).
14.3 If any of these terms are unenforceable as drafted:
14.3.1 it will not affect the enforceability of any other of these terms; and14.3.2 if it would be enforceable if amended, it will be treated as so amended. 14.4 We may treat you as insolvent if:
14.4.1 you are unable to pay your debts as they fall due; or14.4.2 you (or any item of your property) becomes the subject of: a. any formal insolvency procedure (examples of which include receivership, liquidation, administration, voluntary arrangements (including a moratorium) or bankruptcy);b. any application or proposal for any formal insolvency procedure; orc. any application, procedure or proposal overseas with similar effect or purpose. 14.5 Business customers only: all brochures, catalogues and other promotional materials are to be treated as illustrative only. Their contents form no part of any contract between us and you should not rely on them in entering into any contract with us.
14.6 Business customers only: any notice by either of us which is to be served under these terms may be served by leaving it at or by delivering it to (by first class post or by fax) the other's registered office or principal place of business. All such notices must be signed.
14.7 No contract will create any right enforceable (by virtue of the Contracts (Rights of Third Parties) Act 1999) by any person not identified as the buyer or seller.
14.8 The only statements upon which you may rely in making the contract with us are those made in writing by someone who is (or whom you reasonably believe to be) our authorised representative and either:
14.8.1 contented in our estimate (or any covering letter) and not withdrawn before the contract is made; or14.8.2 which expressly state that you may rely on them when entering into the contract. 14.9 Nothing in these terms affects or limited our liability for fraudulent misrepresentation.
15 Data Protection 15.1 We confirm that we will comply with the provisions of the General Data Protection Regulation (GDPR) when processing your personal data. Processing means;
Obtaining, recording or holding personal data; or Carrying out any operation or set of operations on personal data, including collecting and storage, organising, adapting, altering, using, disclosure (by any means) or removing (by any means) from the records manual and digital. 15.2 The information we obtain, process, use and disclose will be necessary for:
The performance of the contract. To comply with our legal and regulatory compliance and crime prevention. other legitimate interest relating to protection against potential claims an disciplinary action against us. This includes, but is not limited to, purposes such as updating and enhancing our customer records, analysis for management purposes and statutory returns.
15.3 Further details on the processing of data are contained in our privacy notice, which should be read alongside these terms and conditions.
Updated 2/1/2020
